Refund policy

Because our products are made to order, we do NOT accept returns or exchanges for buyers remorse, incorrect size/color selections, or change of mind. Please double check your size and product selection before placing your order.

Damages and issues
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at carolineandcows@gmail.com as soon as possible after receiving your order. Please include your order number and photos showing the issue so we can evaluate it and make it right.

If your claim is approved, we will arrange a replacement or refund as appropriate. Please do not return an item unless we specifically instruct you to do so.

Order Changes and Cancellations

Orders are submitted for fulfillment quickly. If you need to change or cancel an order, contact us at carolineandcows@gmail.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered production.

Refunds
Approved refunds will be issued to your original payment method. Please remember that your bank or credit card company may take additional time to process and post the refund.

If you have any questions about your order, please don't hesitate to reach out to carolineandcows@gmail.com.