Shipping policy

Shipping Policy

Order Fulfillment

All Caroline & Cows merchandise is made to order. Because each item is produced specifically for you, please allow time for your order to be fulfilled before it ships.

Fulfillment times may vary depending on the product, order volume, and fulfillment location. Once your order has shipped, you will receive tracking information when available.

Shipping Rates & Delivery

Shipping rates and available shipping methods are displayed at checkout based on your order and delivery location.

Shipping estimates shown at checkout apply after fulfillment and are estimates only. Delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

When tracking is available, you will receive tracking information after your order ships. Please allow time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, contact us as soon as possible at carolineandcows@gmail.com. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, or you believe your package has been lost in transit, please contact us at carolineandcows@gmail.com with your order number and relevant details so we can investigate the issue.

International Orders

International shipping availability and rates are shown at checkout. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any applicable fees are the responsibility of the customer unless otherwise stated at checkout.